Return & Refund Policy

🔄 Return & Refund Policy

At USReplacementCarParts we want you to be completely satisfied with your purchase. If you're not happy with an item, we’ll do our best to make it right. Please review the following guidelines to understand how returns and refunds work.

✅ Eligibility for Returns

You may request a return within 30 days of receiving your order if the item meets the following conditions:

• The item is unused, uninstalled, and in its original packaging

• All parts, labels, and accessories must be intact

• The item is not marked “Final Sale”, “Non-returnable”, or “Special Order”

If your item is damaged or defective, please contact us immediately so we can resolve the issue.

🚫 Non-Returnable Items

The following items are not eligible for return:

• Electrical or electronic components that have been opened or installed

• Special order or custom parts

• Items without original packaging

• Used or installed parts

• Gift cards or downloadable software products

🔁 How to Request a Return

To initiate a return:

1. Email us at sales@usreplacementcarparts.com with your order number, a brief description of the issue, and pictures if applicable.

2. Once approved, we will provide return instructions and a shipping label (if applicable).

3. Pack the item securely and ship it back within 7 days of approval.

💵 Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• If the return is due to our error (e.g., wrong item or defective product), we will cover return shipping costs.

• If the return is due to customer reasons (e.g., ordered the wrong part), shipping costs may be deducted from your refund.

🔄 Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return the original and place a new order.

📦 Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery. We will prioritize your case and send a replacement or issue a full refund.

❗ Late or Missing Refunds

If you haven’t received a refund after the expected time:

1. Check your bank account again

2. Contact your credit card company (it may take time before your refund is officially posted)

3. Contact your bank (processing times vary)

If you’ve done all of this and still have not received your refund, please contact us at sales@usreplacementcarparts.com.

📞 Need Help?

If you have any questions about your return or refund, don’t hesitate to reach out:

📧 Email: sales@usreplacementcarparts.com